Shipping and delivery
| Zone | Delivery service | Delivery times |
Delivery charges | Free delivery |
Metropolitan France |
Colissimo | From 48h to 72h |
8 € |
From 200 € |
Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland |
Colissimo Europe | From 4 to 6 days | 0 € | On all orders |
| Rest of Europe | Colissimo Europe | From 4 to 6 days |
8 € | From 200 € |
| United States | Colissimo Expert | From 4 to 8 days |
0 € | On all orders |
| International | Colissimo Expert | From 4 to 8 days |
30 € | From 200 € |
| France DOM-TOM | Colissimo Expert | From 4 to 8 days |
20 € | From 200 € |
DELIVERY METHOD
Our shipments are handled by our sole partner Colissimo.
DELIVERIES TO METROPOLITAN FRANCE
Packages destined for mainland France are sent by Colissimo. This gives you the option of "pick-up point" or "at home" delivery.
Delivery times are 48 to 72 hours.
Our shipping costs for mainland France are 8 €.
We offer free shipping on orders over 200 €.
DELIVERIES TO THE EUROPEAN UNION
Parcels destined for the European Union are sent via Colissimo Europe.
Delivery times are 4 to 6 days.
Shipping is free for Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden and Switzerland. For the rest of Europe, shipping costs are 8 €.
Shipping is free for all our European Community customers over 200 €.
DELIVERY TO THE UNITED STATES
Shipments to the United States are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to the USA are free of charges and returns fees are refunded up to 30$
INTERNATIONAL DELIVERIES
International shipments are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our international shipping costs are 30 €. We offer free delivery to our international community for orders over 200 €.
DELIVERY TO FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
Parcels to French overseas departments and territories are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to French overseas departments and territories are 20 €. Delivery is free for our community in the French overseas departments and territories for orders over 200 €.
For all other requests, please contact customer service.
> Contact customer service
IN-STORE COLLECTION
Your orders can be picked up in our Guidel or Paris boutiques.
Please consult our opening hours:
> Guidel boutique
> Paris boutique
EXCHANGES AND RETURNS
DO YOU WISH TO RETURN YOUR ORDER FOR EXCHANGE?
WE WILL PAY FOR RETURNS WITHIN 14 DAYS.
If you've chosen the wrong size, another model or another color, we'll make it easy for you by offering you the return package and sending you the new garment at no extra charge.
Ask for your return label by writing to our customer service department (if you're in France), prepare your parcel by including all the items you received, and drop it off at your nearest post office.
No exchanges are possible on our "factory outlet" selection.
> Contact customer service now.
WOULD YOU LIKE TO RETURN YOUR ORDER FOR A REFUND?
Within 14 days, if you are not satisfied with your order and would like to return it for a refund or a credit note, you must pay the return shipping costs.
> Contact customer service now.