Shipping and delivery
Zone | Delivery service | Delivery times |
Delivery charges | Free delivery | Return costs |
France |
Colissimo | From 48h to 72h |
0 € |
unlimited amount | free |
Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland |
Colissimo Europe | From 4 to 6 days | 0 € | unlimited amount | free |
Rest of Europe | Colissimo Europe | From 4 to 6 days |
8 € | no | at your expense |
United States | Colissimo Expert | From 4 to 8 days |
0 € | unlimited amount | free |
International | Colissimo Expert | From 4 to 8 days |
30 € | no | at your expense |
France DOM-TOM | Colissimo Expert | From 4 to 8 days |
20 € | no | at your expense |
DELIVERY METHOD
Our shipments are handled by our sole partner Colissimo.
DELIVERIES TO METROPOLITAN FRANCE
Packages destined for mainland France are sent by Colissimo. This gives you the option of "pick-up point" or "at home" delivery.
Delivery times are 48 to 72 hours.
Our shipping costs for mainland France are now free with no minimum amount.
DELIVERIES TO THE EUROPEAN UNION
Parcels destined for the European Union are sent via Colissimo Europe.
Delivery times are 4 to 6 days.
Shipping is free for Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden and Switzerland. For the rest of Europe, shipping costs are 8 €.
Shipping is free for all our European Community customers over 200 €.
DELIVERY TO THE UNITED STATES
Shipments to the United States are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to the USA are now free of charges.
INTERNATIONAL DELIVERIES (OUTSIDE EU & US)
International shipments are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our international shipping costs are 30 €.
DELIVERY TO FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
Parcels to French overseas departments and territories are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to French overseas departments and territories are 20 €.
For all other requests, please contact customer service.
> Contact customer service
IN-STORE COLLECTION
Your orders can be picked up in our Guidel or Paris boutiques.
Please consult our opening hours :
> Guidel boutique
> Paris boutique
EXCHANGES AND RETURNS
DO YOU WISH TO RETURN YOUR ORDER FOR EXCHANGE?
Within 14 days, if you are not satisfied with your order and wish to return it for an exchange:
We will cover the cost of returns for exchange in the following countries: France, Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland, Luxembourg, United States of America. Ask for your return label by writing to our customer service department, prepare your parcel by including all the items present on receipt, and drop off your parcel at your nearest post office.
Outside these countries, you are responsible of the return costs.
> Contact customer service now.
WOULD YOU LIKE TO RETURN YOUR ORDER FOR A REFUND?
Within 14 days, if you are not satisfied with your order and would like to return it for a refund or a credit note, you must pay the return shipping costs.
We will cover the cost of returns for refund in the following countries: France, Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland, Luxembourg, United States of America. Ask for your return label by writing to our customer service department, prepare your parcel by including all the items present on receipt, and drop off your parcel at your nearest post office.
Outside these countries, you are responsible of the return costs.