Shipping and delivery
| Zone | Delivery charges | Delivery times |
| France Mainland | Free pick-up in Paris or Guidel shops for all orders Pick-up point delivery : 7 € Home delivery : 8 € Free delivery from 150 € |
From 48h to 72h |
| Germany, Belgium, Netherlands, Luxembourg | Home delivery : 10 € Free delivery from 150 € |
From 4 to 6 days |
| United Kingdom | Home delivery : 12 € Free delivery from 150 € |
From 4 to 6 days |
| Denmark, Sweden, Switzerland | Home delivery : 13 € Free delivery from 150 € |
From 4 to 6 days |
| United States | Home delivery : 30 € Free delivery from 150 € |
From 4 to 8 days |
| Rest of Europe | Home delivery : 12 € | From 4 to 6 days |
| France DOM-TOM | Home delivery : 20 € | From 4 to 8 days |
| International | Home delivery : 30 € | From 4 to 8 days |
DELIVERY METHOD
Our shipments are handled by our sole partner Colissimo.
DELIVERIES TO FRANCE MAINLAND
Packages destined for France Mainland are sent by Colissimo. This gives you the option of "pick-up point" or "at home" delivery.
Delivery times are 48 to 72 hours.
Shipping is now free for all orders over €150. For orders of less than €150, we charge €7 for delivery to a pick-up point and €8 for home delivery.
Your orders can be picked up for free in our Guidel or Paris shops.
DELIVERIES TO THE EUROPEAN UNION
Parcels destined for the European Union are sent via Colissimo Europe.
Delivery times are 4 to 6 days.
Shipping is free for orders over €150 to the following countries: Germany, Belgium, Denmark, Netherlands, Luxembourg, United Kingdom, Sweden, Switzerland.
For orders under €150, our delivery charges are €10 for the following countries: Germany, Belgium, Netherlands, Luxembourg // €12 for United Kingdom // €13 for Denmark, Sweden, Switzerland.
For the rest of Europe, shipping costs are €12 for all orders.
DELIVERY TO THE UNITED STATES
Shipments to the United States are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to the USA are now free for orders over €150. They are €30 for orders under €150.
INTERNATIONAL DELIVERIES (OUTSIDE EU & US)
International shipments are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our international shipping costs are 30 €.
DELIVERY TO FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
Parcels to French overseas departments and territories are sent by Colissimo Expert.
Delivery times are 4 to 8 days.
Our shipping costs to French overseas departments and territories are 20 €.
For all other requests, please contact customer service.
> Contact customer service
IN-STORE COLLECTION
Your orders can be picked up for free in our Guidel or Paris shops.
Please consult our opening hours :
> Guidel shop
> Paris shop
EXCHANGES AND RETURNS
DO YOU WISH TO RETURN YOUR ORDER FOR EXCHANGE?
Within 14 days, if you are not satisfied with your order and wish to return it for an exchange:
For all orders over €150, we will cover the cost of returns for exchange in the following countries: France, Luxembourg, Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland, United States.
This free return is valid only once. The cost of returns for exchange will be at your expense from the second request on the same order.
For all orders of less than €150, the cost of returns for exchange is at your expense.
Ask for your returns label by writing to our customer service department, prepare your parcel by including all the items present at the time of receipt, and drop off your parcel at your nearest post office.
Outside these countries, you are responsible of the return costs for exchanges.
> Contact customer service now.
WOULD YOU LIKE TO RETURN YOUR ORDER FOR A REFUND?
Within 14 days, if you are not satisfied with your order and would like to return it for a refund or a credit note (of the price of the product(s), excluding delivery costs) :
For all orders over €150, we will cover the cost of returns for refund in the following countries: France, Luxembourg, Germany, Belgium, Denmark, Netherlands, United Kingdom, Sweden, Switzerland, United States.
This free return is valid only once. The cost of returns for a refund will be at your expense from the second request on the same order.
For all orders of less than €150, the cost of returns for refund is at your expense.
Ask for your returns label by writing to our customer service department, prepare your parcel by including all the items present at the time of receipt, and drop off your parcel at your nearest post office.
Outside these countries, you are responsible of the return costs for refund.